You can make changes to your account, including address updates any time before your order is placed in the account section of our website. If you need to update your address on an existing order, please contact customer service here.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as possible here. We can give you the inside info!

All Orders (including subscription orders) that were not canceled before being charged, or orders of Best Sellers sets do not fall under the You x Function Contract.

At the end of the quiz, after creating your custom formula, you can access the full ingredient list for each of your recommended products. Click the link labeled "Full Ingredients" for this info.

For existing subscriptions, navigate to your Account page, then My Subscriptions. From there, click "Update formula" and you will be taken to a page with a full ingredient list for each of your custom products.

It rarely happens (less than 1% of all orders), but if you are not completely satisfied, we are on standby!

For new orders: Simply reach out to us here with the details of your concern within 30 days of receipt of your first order and we'll do our best to address your needs! If for some reason we feel we're unable to address your concerns with a free, one-time reformulation, we can process a full refund within 30 days of delivery of your first order. Please note, by choosing the one-time free reformulation, we will be unable to refund the original purchase order.

For subscription refills: You may edit or cancel your subscription plan any time before your set is billed. Please note that since all formulas are fully customized, we cannot accept cancellations, returns, or apply refunds after your order has been billed. All cancellations apply to your next scheduled delivery. If you are concerned about making sure your formula is just right, don't hesitate to contact us.

If you head over to your account page, you can update your account info, shipping address, payment info, and see your order history. From there you can reorder your formula or make adjustments to a past order. You can also manage your subscription and find your referral link (with an easy to fill out form to send to your friends so they’ll receive a discount on their first purchase. You'll also receive the same amount in credit if they place an order using your link!)

As a Function With Benefits member, you can get ongoing deliveries of your favorite personalized formulas on the delivery schedule of your choice (every 1, 2, or 3 months). It’s easy to make changes to your formula’s goals, colors, or fragrances within your account. You also get exclusive perks (think early access to new products, free shipping, and more!).

A few days before your subscription order is set to be filled, you will receive an email reminder to adjust your formula, change your delivery date, update your account details (like your address or billing info), and make any other edits to your subscription. You will be charged for your subscription when we start working on your new order.

Please note that since all formulas are fully customized, we cannot accept returns or apply refunds after your order has been processed. Any adjustments or cancellations made to your subscription after a payment has been made will not change your current subscription order and will instead be applied to the following subscription order.

You can modify your subscription plan in the “My Subscriptions” section of your account page. From there, you can edit your custom formula, the sizes of your bottles, the frequency of your shipments, your billing & shipping information, and add or remove products.

There’s also an option to "Cancel Subscription." Please note that since all formulas are fully customized, we cannot accept cancellations, returns, or apply refunds after your order has been billed and processed. All cancellations will apply to the following scheduled delivery.

Once you have successfully canceled your subscription, you will receive an email from us confirming that your subscription has been canceled. If you do not receive this email after 24-hours, please reach out to us here so that we can help!

At this time, we’re unable to create and package multiple sets for the same order. After placing an order though, it should be simple enough to go through and place another one, as we securely save your details in your account.

If you feel like your first order of custom hair care, skin care, or body care hasn’t met your standards, reach out to us at hello@functionofbeauty.com with the details of your concern within 30 days of receipt of your first order and we'll do our best to address your needs with a free one-time reformulation.

The You x Function Contract applies to first time custom orders only. Orders (including subscription orders) that were not canceled before being filled, or orders of Best Sellers sets do not fall under the You x Function Contract.

Your credit card will be charged as soon as your order is accepted.

We accept all major credit cards, as well as PayPal, Apple Pay, and Google Pay. Please note that American Express is not accepted for international orders.

All Orders (including subscription orders) that were not canceled before being charged, or orders of Best Sellers sets do not fall under the You x Function Contract.

Lucky you! If you don’t already have an account, start by first creating one here. From there, you’ll be able to redeem your gift card by applying it at checkout—it’s that easy!

You can make changes to your account, including address updates any time before your order is placed in the account section of our website. If you need to update your address on an existing order, please contact customer service here.

Function With Benefits is our membership program– it gives you the ultimate experience in customization, with perks like a welcome offer, members-only pricing, exclusive color and fragrance options, early access to deals, new product launches, and product testing! As a member, you get access to every opportunity we offer to customize your products and treat your unique hair, skin, and body needs in the most personalized way possible.

You can make changes to your subscription, including the delivery date for your next order, your subscription frequency, products and sizes, formula (hair goals, fragrance, color), shipping address, and payment method in the Account section of our website.

Becoming a member is as easy as subscribing to your favorite Function of Beauty products. But don't worry – you're not tied down to the formula you subscribe with. In fact, we encourage the opposite – changing your formula as often as you'd like to keep your goals up-to-date with where you're at and any changes you're experiencing. Once you subscribe, you are automatically enrolled as a member and have access to all the perks for all of our custom products.

As a member of function with benefits, you’ll receive:

Major savings with a specific welcome offer
Members-only pricing throughout your membership
Access to exclusive colors and fragrances
Early access to new products + testing
Free shipping on all recurring orders – as always forever

Yes! Subscribe to any Function of Beauty product and you'll automatically be enrolled in Function With Benefits, and can start unlocking your perks on your first order.

All you need to do to become a member of Function With Benefits is subscribe to any product on your next order. Once you subscribe, you'll unlock exclusive perks like members-only pricing, and exclusive early access to new colors, fragrances, and product launches!

At the end of the quiz, after creating your custom formula, you can access the full ingredient list for each of your recommended products. Click the link labeled "Full Ingredients" for this info.

For existing subscriptions, navigate to your Account page, then My Subscriptions. From there, click "Update formula" and you will be taken to a page with a full ingredient list for each of your custom products.

There is no standard definition of clean. We meticulously select ingredients from trusted suppliers, adhering to strict cosmetic regulations. Beyond this, we formulate retail products to meet retailer clean standards, such as Clean at Sephora and Target Clean. Each chosen ingredient is rigorously assessed for safety, with our formulas vetted by expert toxicologists.

In addition, we always formulate without sulfates, parabens, phthalates, mineral oil, talc, or gluten in our products. ccordion_title:Do you test on animals? Do the products contain parabens or sulfates? Are your products gluten-free?

Yes, our products do contain silicones— we’re a fan of them for a few reasons. For hair, silicone helps to create that silky, smooth feeling post-use. On skin, silicone acts as a barrier— letting moisture in but blocking particles like pollutants from entering. In both cases, silicone is unlikely to cause an allergic reaction, is vegan, and is known not to clog pores. For anyone who’s not a fan, though, we give the option to go silicone-free for most formulas.

Our kraft boxes are 100% recyclable, and made with at least 30% post-consumer recycled materials. The materials are also sourced from environmentally responsible paper suppliers and are certified by the Sustainable Forestry Initiative.

All orders come with pumps! They arrive loose and disassembled in the box. You can also decline to receive a new set of pumps on your order confirmation page. Feel free to use the pumps you have for as long as you’d like (Mother Nature will thank you).

In our digital offering, our Shampoo, Conditioner, Body Wash, and Body Lotion bottles are made out of Premium PCR (Post-Consumer Recycled) material, which helps us (and you) cut down on virgin plastic consumption. You may notice a slight grey tint, or very small black dots on the bottles – these are very normal with PCR and do not affect your formula.
Our caps are all made from 100% aluminum, which means, like our bottles, they’re 100% recyclable. We are always striving to improve our environmental footprints.

If there are certain ingredients that you are allergic to or wary of, you can feel free to reach out to us here for more information. We also always recommend consulting your physician first if you have any concerns.

Your safety and well-being are always our top priority. Our formulations are all reviewed for safety by external toxicologists and all raw materials are reviewed for safety and compliance. As well as doing safety testing on all formulas. We also never formulate with: sulfates, parabens, phthalates, triclosan, mineral oils, formaldehyde, among others.

While our products are safe, we always recommend checking with your physician first.

Children may have unknown allergies and may be more sensitive to specific ingredients than adults, which is why we always recommend consulting a physician first if you have any concerns.

We define the different categories of hair type as:

Straight: Hair strands tend to not have a bend or a curl.
Wavy: Hair has a slight bend or wave pattern; somewhere between straight and curly.
Curly: Hair has a definite curl, S-shaped, or loopy pattern. Can be prone to dryness and frizz.
Coily: Hair has a tight curl, spiral, or zig-zag pattern; tighter curls than curly hair.

Hair structure doesn’t refer to the number of hair strands you have, but rather the thickness of each individual strand.

Fine: A single strand is thinner than a sewing thread. If you take a strand of hair between your fingers you don't feel anything.

Medium: A single strand is about the thickness of a sewing thread. If you take a strand of hair between your fingers you can feel the hair.

Coarse: A single strand is thicker than a sewing thread. If you take a strand of hair between your fingers you can feel a strong, thick strand.

Our products start at $21.60 with a subscription, $27 without a subscription.

Yes, we would recommend selecting "oily" on the quiz for your scalp moisture and choosing the hair goals; soothe scalp, hydrate. If your hair type is straight, also add volumize as a goal.

Here is a list of our hair goals and how they work. Please note, you can choose up to 5 hair goals when taking our Hair Quiz:

Strengthen: Increase your hair’s resilience and elasticity, stimulate healthy hair growth, and protect your hair from breakage.

Anti-Frizz: Nourish and soften hair texture for a smoother appearance, while also protecting strands from added frizz, static, and breakage.

Color Protection: Protect your hair from damaging UV rays, prevent dulling and fading, and enhance your strands color intake and retention to promote long-lasting, vibrant color.

Curl Definition: Enhance and define your natural curls to achieve a smoother texture and improve overall health and manageability.

Deep Condition: Moisturize and deeply condition dry damaged hair from the inside out, restoring hydration lost from heat and/or chemical processing.

Fix Split-Ends: Smooth and coat your split ends for a sleek hair surface while building moisture content to minimize future split ends.

Hydrate: Restore your hair’s moisture balance, prevent future moisture loss, and treat hair damage with an added dose of long-lasting hydration.

Replenish Hair: Replenish damaged, nutrient-depleted strands and protect your hair from environmental stressors.

Shine: Enhance your hair’s natural shine, luster, and reflection while also improving your overall hair health.

Straighten: Relax and tame unruly hair with a biolipid complex that coats each strand in a sheathing film to naturally discipline hair even in humid conditions.

Thermal Protection: Moisturize and condition heat damaged hair while protecting strands from future damage caused by thermal styling.

Volume: Rejuvenate limp, lifeless strands and remove excess buildup to inject hair with added body and lift.

Lengthen: Promote healthy hair growth with increased scalp circulation and follicle stimulation for longer, stronger locks.

Soothe Scalp: Moisturize and energize your scalp to relieve discomfort, reduce buildup and help prevent flakes.

Nourish Roots: Rid the scalp of toxins and stimulate blood circulation at the roots to promote healthy hair growth.

Rejuvenate: Revitalize and strengthen your hair to prevent premature aging caused by environmental stressors, heat and chemical styling, and nutrient loss.

In haircare, silicones are used to create slip, help smooth, and protect from heat. We formulate with top-of-the-line silicones, formulated for each hair type to not build-up or weigh down hair.

That being said, our quiz allows you to opt out of silicones and we will accommodate that request whenever possible!

Custom formulas stem from our hair quiz, where you define hair goals, fragrance, formula color, and more. As for Best Sellers, trust us – we've packed in the most popular hair goals, formula colors, and fragrance for a speedy and convenient shopping experience.

Dry: Your scalp is tight, uncomfortable. You typically wash every 3-4+ days.
Balanced: Your scalp is about the same a day after you wash it.
Oily: You feel the need to wash your hair daily.

Nude Peach - Top Notes: Peach nectar, mandarin, lemon zest, jasmine.
Reminds us of: Cutting up fresh, juicy peaches on a hot summer day.

Pearfection - Top Notes: Pear, apple, sweet musk, subtle florals.
Reminds us of: Biting into a juicy pear on a crisp fall day.

Strike a Rose - Top Notes: Rose, black currant, sandalwood, orange blossom.
Reminds us of: A cool, modern rose fragrance with a bit of edge.

All Youcalyptus - Top Notes: Eucalyptus, mint, lavender, rosemary.
Reminds us of: An exhilarating hike through the misty mountain tops.

Floret - Top Notes: Gardenia, rose, sandalwood, amber.
Reminds us of: A memory of the seasons changing and flowers growing.

Takes Two To Mango - Top Notes: Mango, grapefruit, sandalwood.
Reminds us of: Slicing into fresh mango, drenched in sun, with juice dripping down your hand.

True Lovender - Top Notes: Lavender, Eucalyptus, Bergamot.
Reminds us of: Relaxing in your clean sheets after a hot shower.

Cherry Blawesome - Top Notes: Cherry blossoms, jasmine, amber, lilies.
Reminds us of: A romantic springtime stroll at peak bloom (subscriber only)

Go Coco - Top Notes: Coconut, honeysuckle.
Reminds us of: Sunkissed skin tickling soft, warm sand.

Vanilla Suede - Top Notes: Vanilla, jasmine, sandalwood.
Reminds us of: Your favorite cashmere sweater on a crisp fall morning.

Fragrance-free: A great option for those with sensitivities.

We define the different skin moisture level as:

Balanced: Your skin feels smooth and hydrated.
Dry: Your skin might feel tight and rough.
Very Dry: Your skin looks dull, with possible scaling.

We offer body wash and body lotion, which are customizable according to your skin moisture, and aesthetic preferences. For more information on the individual products, please see below.

We define the different categories of skin type as:

Dry: Rough, peels easily.
Balanced: Not too dry, not too oily.
Oily: Heightened sebum (face oil) production.

Makeup usage is based on the average amount of makeup you wear:

None: Bare-faced beauty. A little: Concealer, blush, and mascara.
A fair amount: Sheer foundation, concealer, blush, and mascara.
Full coverage: Full face, eyes, and lips - and love contouring.

We define "sensitive" as experiencing irritation, redness, or tightness when using skin care products.

We offer cleansers, serum, and moisturizers, which are customizable according to your skin type, makeup usage, and skin sensitivity. For more information on the individual products, please see below.

Custom Micellar Gel Cleanser
Custom Jelly Cleanser
Custom Serum
Custom Gel Moisturizer
Face Cream Moisturizer
Face Lotion Moisturizer

You might see variations in the texture and the color of the product may vary slightly ranging from white to amber, depending on the product and the goals selected, but will not impact the odor / scent of your products in our fragrance option. Our fragrance-free option is truly fragrance-free, we do not add anything to mask the natural scents of the ingredients so the smell might vary based on your selected goals and their individual ingredients.

Function of You: Experience unmatched personalization with our digital offering. Simply take a two-minute quiz and let us tailor-make a haircare formulation that's genuinely one in 15 million for you. Enjoy the liberty of selecting up to five goals for your unique blend, guiding our ingredient choices and dosages. And for that final personalized touch, pick your product color, fragrance, and see your name elegantly imprinted on the bottle.

Function of Beauty PRO (Exclusive at Sephora): A salon-quality, bond-repair custom haircare line, tested by professionals and loved by celebrity hairstylist Justine Marjan that is specifically designed for damaged, colored hair. Comprising four collections (one for each hair type) and nine Hair Goal Concentrates, this recovery line is powered by a patented technology, Adaptive f3 Bonding Complex, that targets unique damage patterns, relinking broken bonds for smoother, more resilient hair. Expect 2x smoother, 2x less breakage after just five washes.

Function of Beauty Retail Offering (Available at Target, Boots, Shoppers Drug Mart, and Cult Beauty): Our essential haircare range designed to address daily needs of healthy hair. Simple and affordable with all products fully customizable with up to three #HairGoal Boosters. While it doesn't feature the advanced recovery component of the PRO line, it presents a straightforward, daily haircare solution. In addition to your daily shampoo and conditioner, this range also includes a styling collection to help you achieve your desired look every day.

There are three distinctive differences between Function of Beauty PRO and our other retail line.

Function of Beauty PRO is a custom bond-repair haircare line with a patented technology that recovers damaged, colored, or chemically treated hair. The line is endorsed by professional stylists including celebrity stylist Justine Marjan.

1) CUSTOM REPAIR: Bond-repair that’s adaptive to your hair’s unique damage from color process, heat styling, and chemical damage.
2) SALON QUALITY: Tested by professional stylists to validate performance and endorsed by celebrity stylist, Justine Marjan.
3) HIGH PERFORMANCE: Fully customizable to meet your hair needs by adding up to 3 Hair Goal Concentrates in each formula. These Hair Goal Concentrates are our most potent formulas and are designed to specifically compliment your Function of Beauty PRO formula

And of course our digital line offers you the ability to customize your haircare even further should you crave that!

Our retail offerings allow you to customize your haircare in three easy steps.

1) First find your collection based on your hair type, straight, wavy, curly, or coily.
2) Select up to three Hair Goal Concentrates per product to fully customize your haircare to your needs.
3)Then simply snap open your Hair Goal Concentrates, pour them into your products, and shake or mix to activate.

No, it's not mandatory. However, choosing three complements the full customization of your Function of Beauty PRO product. These concentrates are specially developed to be used with PRO formulas, to guarantee safety and performance. While you can opt for one, two, or three concentrates, we don’t recommend more than three, as they might not mix effectively into the product.

Yes, we hold ourselves up to the same standards, which means these products are vegan, cruelty-free, paraben-free and sulfate-free. Additionally, we hold the Clean at Sephora seal.

Function of Beauty Digital Offering: Experience unmatched personalization with our digital offering. Simply take a two-minute quiz and let us tailor-make a haircare formulation that's genuinely one in 15 million for you. Enjoy the liberty of selecting up to five goals for your unique blend, guiding our ingredient choices and dosages. And for that final personalized touch, pick your product color, fragrance, and see your name elegantly imprinted on the bottle.

Function of Beauty PRO (Exclusive at Sephora): A salon-quality, bond-repair custom haircare line, tested by professionals and loved by celebrity hairstylist Justine Marjan. Comprising four collections (one for each hair type) and nine Hair Goal Concentrates, this recovery line is powered by a patented technology, Adaptive f3 Bonding Complex, that targets unique damage patterns, relinking broken bonds for smoother, more resilient hair. Expect 2x smoother, 2x less breakage after just five washes.

Function of Beauty Retail Offering (Available at Target, Boots, Shoppers Drug Mart, and Cult Beauty): This line offers a tailored haircare journey organized by hair type, with every product being customizable with up to three #HairGoal Boosters. While it doesn't feature the advanced recovery component of the PRO line, it presents a straightforward, daily haircare solution. In addition to your daily shampoo and conditioner, this range also includes a styling collection to help you achieve your desired look every day.

Our retail offerings allow you to customize your haircare in three easy steps.

1) First you choose your products based on your hair type, straight, wavy, curly, or coily.
2) Select up to three #HairGoal Boosters per product to fully customize your haircare to your needs.
3) Then simply snap open your #HairGoal Boosters, pour them into your products, and shake to activate. You can find out more here, or watch this short Youtube video.

No, it's not mandatory. However, choosing three completes the full customization of your Function of Beauty product. These #HairGoal Boosters are specially developed alongside our formulas, enhancing performance and delivering optimal results. While you can opt for one, two, or three concentrates, we don’t recommend more than three, as they might not mix effectively into the product.

Yes, we hold ourselves up to the same standards, which means these products are vegan, cruelty-free, paraben-free and sulfate-free. Additionally, we are also Target Clean.